Left a birthday gift order for last minute, while staying at a friends house. The checkout autofilled the address without the house name having the parcel being sent back by Royal Mail. I frantically contacted the The Gift Co on the Thursday explaining the gift was for a birthday on Friday if they could stop the mail
Sending the parcel back. Not expecting to get a reply within 30 minutes I had a response to say they had re-ordered and posted the rebranded gift in time for the birthday celebrations on the Friday - which arrived in time. Great service, it was a great party discussion and everyone at the table had something to chat about the personalised chocolate bars. Appreciated the effort and service - thank you.