Delivery Options

Royal Mail 1st Class - 3 Working Days—£4.99

Ordering

I’ve placed an order, but I’ve not received a confirmation email.

If you have placed an order but have not received a confirmation email, please double check your junk or spam folder. If you still can’t find a confirmation email, please do not hesitate to contact our customer care team, who will be able to locate your order and re-send an email to you.

How long will it take to produce my order?

Production typically takes 48 hours.

What payment options do you accept?

We accept all major credit/debit cards including Visa, Mastercard, Amex, Maestro, PayPal and ApplePay.

Do you offer discounts?

The best way to receive discounts on your order is by signing up to our mailing list. This is where we send our promotional offers and discounts.

How do I apply a discount code?

If you have a discount code, you can enter it at the checkout stage. You will see a box to enter the discount code.

Delivery

What delivery options can I choose from?

We offer Royal Mail 1st class tracked (3 working days), and Royal Mail 2nd class (5 working days). We use Royal Mail as our primary delivery service.

Where do you deliver?

This website only delivers to customers based in the UK, for international deliveries, please visit our other websites.

Ireland: www.thebrandedgiftcoie.com

How long will it take for my order to arrive?

Depending what delivery option you chose at checkout, all orders should arrive within 5 working days. If your order is delayed by our courier partners, they will do their very best to deliver to you at the next available opportunity and update your tracking.

My order has not arrived yet, what should I do?

We’re sorry to hear your order hasn’t arrived yet. Please double check your tracking number with Royal Mail regularly in case there are any updates. If there are no updates, please contact our customer care team.

Where do I find my tracking number?

You can find your tracking number on the dispatch confirmation email we sent you when we shipped your order. If you’ve not received this, please check your junk folder. If you still can’t find it, drop our customer care team an email at orders@thebrandedgiftco.com and they will be happy to help you.

Where do I track my order?

You can track your order on the Royal Mail website. Have your tracking number to hand and track your order here.

How will my order arrive?

Orders are packaged securely to minimise damage in transit. Please note we advise customers to make every effort to be in when their orders are being delivered to avoid any potential weather damage. Our packages do not currently require a signature and may be left in a nominated safe space or taken back to the delivery office if no one is in.

Safety & Privacy

Is your website safe?

Yes, we are powered by Shopify and Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify. If you have no idea what we've just said you can read more here.

Do you have a newsletter?

Yes, we do! Be the first to know about new products and exclusive discounts by subscribing to our mailing list. You can sign up to our mailing list here.

How do I unsubscribe from your mailing list?

We're sorry to see you go! Yes, you can, please look for the 'unsubscribe' button in the footer of all our emails.

Returns & Cancellations

I’m not happy, can I get a refund?

We’re sorry you’re not happy, it’s really important to us that your order is perfect. If there is an issue with your order, please contact our customer care team at orders@thebrandedgiftco.com and we’ll see how we can help you. If you could include your order number and any relevant images, it may allow us to get back to you quicker.

My order has arrived damaged, what should I do?

We’re sorry to hear your order arrived damaged. In the first instance, please take a photograph of the damaged item and email our customer care team at orders@thebrandedgiftco.com and we will be more than happy to help from there. Please also include your order number in the email.

Can I cancel my order?

Unfortunately, we begin producing orders once they are placed so we are unable to cancel them. As they are individually personalised, we get started on them right away in order to beat our delivery deadlines.